We want you to love CreaPOP®. This policy explains how returns, refunds and our first-subscription guarantee work.
You can return unopened pouches in their original, sealed packaging within 30 days of delivery for a refund of the product price. This applies to one-time orders and to subscription orders, including renewals.
If you try CreaPOP® on your first subscription order and it isn't for you, contact us within 30 days of that order's delivery and we'll refund its product price, even if the pouches are opened. You don't need to send them back.
Email support@creapop.co with your order number and the reason for your request. For returns of unopened pouches we'll send you instructions on where to send your package. Parcels sent back without a return request first can't be accepted.
If your order arrives damaged or isn't what you ordered, contact us within 14 days of delivery with a photo and we'll replace it at no cost.
Once your return is received and inspected, or your guarantee claim is approved, we'll refund the product price to your original payment method within 10 business days. Shipping charges are not refunded. Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since we approved your refund, contact us at support@creapop.co.